Intumit Corporation is a Conversational Artificial Intelligence company based in Taipei, Taiwan, that develops personalized internal and external solutions/algorithms for company clients, including Nestle, Amgen, Carrefour, and more.
As a summer intern for the company, I learned to improve one of Intumit Co.'s services, SmartRobot, which is an AI chatbot programmed based on a quasi-nervous system and NLP technologies. I also conducted research on integration opportunities between SmartRobot and Apple Developer technologies.
As a summer intern, I programmed SmartRobot to handle complex queries related to ISO 27001, enhancing its information security management responses. I also conducted research on integrating SmartRobot with Apple Developer technologies, proposing strategies to enhance user experience. Additionally, I developed chatbot scenarios and chatflows for clients, including Nestlé and Bank SinoPac, to improve their customer interaction processes.
Intumit Corporation's AI chatbot, SmartRobot, required enhancements to better serve clients like Nestlé and Bank SinoPac. The challenge was to improve SmartRobot's conversational capabilities and explore integration opportunities with Apple technologies to provide more personalized and efficient solutions.
As an initial project to learn to use Intumit's SmartRobot, I programmed 10 major questions surrounding ISO 27001 and 5-10 test cases for each of those questions into SmartRobot. This is a spreadsheet I created to organize the chatbot questions and answers.
For the final project of the internship, I researched 4 company clients that Intumit has partnered with in the past and developed potential Apple technology integrations that could occur through SmartRobot.
For each company, I also developed a chatbot scenario and diagram, and later programmed chatflows for 2 companies, Nestle and Bank Sinopac, into SmartRobot.
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